top of page

Shipping Policy

A legal disclaimer

The explanations and information provided on this page are general and high-level explanations of how a Shipping Policy works. They should not be relied upon as legal advice or as recommendations regarding what you should actually do. Bull & Thorn Metaphysical Services cannot anticipate every circumstance or customer concern. We recommend that you seek professional legal advice to help you understand and finalize your own shipping terms in compliance with Maryland state law and U.S. regulations.

Shipping Policy - the basics

A Shipping Policy is a legally binding document that establishes the relationship between Bull & Thorn Metaphysical Services (“we,” “our,” “us”) and our customers (“you”) regarding order processing, shipping costs, delivery times, pickup, and problem resolution.

A clear Shipping Policy helps set customer expectations, reduces misunderstandings, and ensures both sides are protected if issues arise during the delivery process. By placing an order through Bull & Thorn, you agree to the following terms.

​

 Order Processing

  • Orders are processed within 2–5 business days (excluding weekends and holidays).

  • Processing times may be extended during high-volume periods, such as holidays or product launches.

  • You will receive a confirmation email when your order is placed and a shipping notification with tracking details once your package has shipped.

Delivery Timeframes

  • Domestic Orders (U.S.): Standard delivery typically takes 5–10 business days after processing.

  • Expedited Shipping: May be available at checkout for an additional cost.

  • Delays: We are not responsible for shipping delays caused by carriers, weather, or customs clearance.

 Shipping Costs

  • Shipping fees are calculated at checkout based on location, weight, and shipping method.

  • Free shipping promotions may apply to select products or order amounts; these will be clearly advertised when available.

 Damaged or Missing Items

  • All orders are carefully inspected and packaged before shipping.

  • If an item arrives damaged, defective, or is missing, you must report it within 7 days of delivery.

  • Depending on the situation, we will provide a replacement at no cost, store credit, or another appropriate resolution.

 International Orders

  • We currently ship internationally to select countries. Availability may vary.

  • International customers are responsible for customs duties, VAT, taxes, or import fees imposed by their country.

  • Delivery times for international orders vary and may take 2–6 weeks depending on destination and customs clearance.

  • We are not responsible for packages delayed, held, or refused by customs authorities.

 Local Pickup

  • Pickup Availability: Local pickup is available every two weeks at our Cumberland, Maryland location.

  • Scheduling: Customers will be contacted directly with a pickup date and time once their order is ready.

  • Pickup Address:
    📍 1021 Virginia Ave, Cumberland, MD 21502

  • Identification: Please bring a valid ID and order confirmation when picking up.

  • Unclaimed Orders: Orders not picked up within 30 days may be restocked; store credit will be issued.

Service Interruptions & Exceptions

  • Shipping or pickup may be delayed due to:

    • Severe weather or natural disasters.

    • Postal strikes or carrier interruptions.

    • High seasonal demand (holidays, sales events).

  • We will notify customers by email if there are significant delays impacting their order.

Contact for Shipping Issues

If you have concerns about your order, shipping, or pickup, please contact us directly:

📧 bullandthorn@gmail.com
📞 240-415-8127
📍 1021 Virginia Ave, Cumberland, MD 21502

bottom of page